Newport Furnishings

We are not your mothers furniture store. We purposefully break the paradigms of the old school home furnishings store. Here are some ways we try to stand out.

1. We offer FREE Interior Design services.
a. Get a 1 hour consultation and scaled room plan for your new project.
b. No obligation to purchase anything.
2. We offer FREE loaner furniture.
a. Purchasing customers can borrow furnishings to bridge the gap between order & delivery. Throw away your egg crates and cinder blocks and have a comfortable seat!
3. We have an unconditional guarantee.
a. This is unheard of in the custom order furniture business.
b. We guarantee you will be 100% satisfied with your purchase or we take it back.
4. Lana knows what she is talking about.
a. From upholstery to leather to wood, we know our products.
b. This is far from the truth for the industry in general. Many salespeople know very little about the actual products. The only training they get is sales training; how to close the sale!
5. We carry unique suppliers so you can get something that isn’t available all over town.
a. You have unique tastes and want your home to reflect your personality. You cannot accomplish that with “me too” furnishings.
6. We carry primarily North American suppliers.
a. Most of our upholstery, leather and solid wood comes from the US or Canada. These are long established suppliers who focus on quality and old-fashioned manufacturing techniques.
7. We have Otis to make your visit more enjoyable.

a. Otis is cool.
b. Otis is cute.
8. You can bring your pets with you.
a. Otis likes friends.
9. Your children are welcome to run around and play while you browse.
a. We love kids.
b. We have kids.
10.  We offer FREE gourmet coffee and tea.

a. Fresh brewed by the cup because why drink it otherwise?

11. You get exactly what you want.

a. Our niche is custom order coupled with interior Design expertise. If you can imagine it or have seen it in a photo, we can re-create it.
12. Our value is unsurpassed; quality at an affordable price.
a. Our warehouse showroom purposefully keeps operating expenses down so we can bring quality furnishings to you at a reasonable price.
b. The intangibles we provide are priceless (see this list).
13. No commission sales staff to accost you.
a. You don’t like a pushy salesperson trying to close the sale today. We don’t either. We see our business as a consultative, multi-step process that ensures one thing; you are completely satisfied with the entire interaction culminating in a purchase of exactly what you want and done when you are ready.
14. We work around your schedule.
a. We offer both open showroom hours and personal appointments that accommodate your busy schedule. Time is a valuable commodity and we will not waste yours.
15. We don’t have Sales.
a. Our prices were good last week; are good now and will be good next month. While we do periodically clear floor inventory, we do not play the sales game.
16. We ask a lot of questions.
a. We want to know a lot about you, your home, your family, your plans and what you envision for the project. It is the only way that we can serve you to our fullest ability.
17. We send personal, hand written thank you cards.
a. We want every customer to feel special and know we really appreciate your business. We want a customer for life.
18. We follow up after the sale.
a. Complete satisfaction is our goal. You have to ask to know.
19. We want to get better.
a. We know we are not getting everything right all the time. But that is our goal.
20. We reward great customers.
a. Our best customers may get complimentary delivery or personal gifts or whatever strikes us at the time. We really do appreciate your business.
21. We care what you think about us.
a. Please tell us, even if isn’t complimentary. We will do better next time.